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Next/Same Day Delivery
We recognise that there are times when you need insulation products quickly. That's why we offer next day or same day delivery upon request, depending on product availability. Please be aware that a higher carriage charge may apply for this expedited service.
To check eligibility and confirm availability, please contact customer support at 02030 045 451.
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Collection/Local pickup
Customers can opt to collect their orders from our suppliers' branches by giving us a call to make these arrangements before completing the payment process. This option is subject to our confirmation.
After placing the order, our sales team will verify stock availability from local suppliers. Once confirmed, customers will receive an email with a collection reference number, collection address, postcode, and additional instructions. Before processing, customers can cancel and request a refund if unsatisfied with the arrangements.
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Delivery leadtimes
The estimated delivery dates will be stated on all corresponding product pages under the "Delivery and Shipping" section. Although on occasion, delivery times may vary due to factors like geographical location and product availability from local suppliers. After placing your order, you'll receive an email confirmation, but the expected delivery date will only be provided on a later email once our sales team processes your order, which we aim to do on the same working day for orders placed before 3pm.
Delays may occur if we need to contact you to resolve any issues with your order. Once resolved, order processing will resume promptly, and you will receive an email with the confirmed expected delivery date.
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Environmental responsibility
We are committed to environmental responsibility in our delivery processes, by continually reviewing transport arrangements to optimise the delivery process, minimising road miles and ensuring that your goods reach you while minimising environmental impact.
Our commitment to transparency includes displaying carriage charges separately from the product prices, and believe this approach benefits both our customers and the environment.
